Payments, as well as refunds are invoiced in Euro (EUR).
Payment by credit or debit card:
Possible transfer fees, as well as bank service fees, might be charged. Transaction fees that are charged by the bank will not be refunded by Malena.
We accept the following credit cards and debit cards: Visa, Mastercard, American Express, Diner Club ???
Please enter your card details on our payment site. Malena uses state-of-the-art server security software with SSL encryption, which provides the safe and bug-proof transmission of your card details.
The order amount will be deposited on your card as a payment reservation until your order has either been sent (amount will be booked) or canceled (payment reservation will be canceled).
The following applies to all credit card payments: refunds from returns are always issued to the credit card that was used to pay for the original order.
Verification process for credit card payments
Verification process for credit card payments;
Banks are required to implement 2-factor authentication for online payments above a certain order value. If you are experiencing any trouble with credit card payments, we recommend you check with your bank to confirm if your card is already registered for 2-factor authentication. If you are not yet registered, your bank should instruct you on how to do so. In the meantime, to avoid encountering payment issues for your Malena orders, we recommend you select an alternative payment method, since this verification method only applies to credit cards. Please find an overview of our alternative payment methods below.
Kindly note that, depending on your bank, you may have the option to add Malena to your list of trusted shops, which would ensure future purchases with us would not require additional verification. Please contact your bank for further information.
Payments by Visa or Mastercard:
The system recognizes whether or not the credit card is registered on the 3-D security programs Verified by Visa or Mastercard SecureCode.
These are security systems that have been developed to ensure that the registered card holder and the registered online retailer are involved in the transaction. If your card is part of the 3-D Secure Program, a pop-up window will appear, asking you to enter your password when making a purchase online. This window is linked to your bank and requires you to enter your SecureCode (a password that you have previously selected). Transactions can only be made by entering the correct password.
If your credit card is not registered with any of these programs, the payment can be made without further authentication.